Returns & Exchanges
We want you to be fully satisfied with every purchase from BISSELL. If your vacuum, steam mop, or cleaning solution doesn’t meet your expectations, we offer a 30-day money-back guarantee for products purchased directly from our website.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to locate your purchase and start the process.
Prepare the Package
Place the items in their original packaging, ensuring all accessories, manuals, and cleaning formulas are included to qualify for a full refund.
Attach Shipping Label
Download and print the prepaid return shipping label provided through the portal and securely affix it to the outside of your box.
Drop Off and Refund
Bring your package to the designated carrier location; once we receive and inspect the machine, we will issue a credit to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing